Effective Date: 20 March 2026
This Refund and Cancellation Policy outlines the terms under which subscriptions to our platforms (ZentrivoAI and Z Imagine), provided by Futureai Tech Pvt Ltd, may be cancelled and refunded.
Subscription Model
Our platforms may operate on a subscription-based pricing model, typically billed on a monthly or annual basis depending on the selected plan.
Cancellation Policy
Customers may cancel their subscription at any time by contacting our support team or through the platforms (if applicable). Upon cancellation, access to the platforms will continue until the end of the current billing cycle.
Refund Policy
All payments made for subscriptions are generally non-refundable. Once a billing cycle has started, no partial or full refunds will be issued for unused services.
In exceptional cases, such as duplicate payments or technical errors, refund requests may be considered at our sole discretion.
Trial Period
If a free trial is offered, customers can evaluate our platforms during the trial period. No charges will apply if the subscription is cancelled before the trial ends.
Plan Changes
Customers may upgrade or downgrade their subscription plans. Changes may take effect immediately or from the next billing cycle, depending on the plan type.
Service Disruptions
In the event of significant service disruptions caused by us, we may offer service credits or other remedies, at our discretion.
Contact for Billing Issues
For any billing-related queries, cancellations, or refund requests, please contact:
Email: info@futureaitechnology.com
Company: Futureai Tech Pvt Ltd